As a fintech startup working with sensitive financial data, our client had to ensure data privacy and security at an uncompromising level. Simply sending data to a third-party API for LLM services was a non-starter, since sharing customer or proprietary information outside their secure environment could violate privacy laws and industry regulations. Past incidents in the industry (e.g. internal data inadvertently leaked via public AI services) had made leadership extra cautious.
Beyond input privacy, our client also worried about output risks: a finetuned model might inadvertently expose confidential training data in its responses if not properly controlled. This was critical because some of the documents to be analyzed contained personally identifiable information and non-public insights. The startup needed guarantees that the LLM wouldn’t become a “privacy time-bomb” by regurgitating sensitive content.
Another major challenge was real-time compliance. In finance, any analytical tool must comply with regulations and internal policies as it operates. Our client required a way to continuously monitor the AI’s behavior and outputs to ensure nothing it generated would breach compliance rules (for example, disclosing non-public financial data or failing to meet communication standards). They envisioned automated guardrails and alerts to catch issues immediately, rather than after the fact, aligning with best practices for AI governance in regulated sectors.
Finally, to win the trust of enterprise clients and regulators, the solution itself needed to pass stringent security reviews. Achieving SOC 2 compliance was on the roadmap, meaning the platform’s design had to incorporate strong access controls, audit logging, and formal security policies. The team was tasked with proving that an AI system could be integrated under these tight constraints and still deliver value. With regulatory scrutiny on AI intensifying (Gartner even predicts a major firm’s AI could be banned by 2027 for non-compliance), our client treated compliance as a core feature to differentiate its product.